Shipping Policy

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends & holidays). Once your order is shipped, you’ll receive a shipping confirmation email with tracking details.

2. Shipping Methods & Delivery Time

We offer reliable shipping to ensure your helmet or gear arrives safely:

  • Standard Shipping (Bangladesh): Estimated delivery within 3–6 business days

  • Express Shipping (Optional): Faster delivery available at checkout

  • International Shipping: Available for selected destinations (charges & timing vary)

Delivery times are estimates and may vary due to carrier delays or customs processing.

Shipping charges are calculated at checkout based on your location and selected delivery method.

3. Shipping Costs

Return & Exchange Policy

1. Return/Exchange Window

You may request a return or exchange within 7 days of delivery.

2. Eligibility

To qualify for a return/exchange:

  • The item must be unused, unwashed, and unworn

  • All original tags, labels, and packaging must be intact

  • Helmets must be returned in their original protective box and packaging

Due to hygiene and safety reasons, items that show signs of use, missing packaging, or broken seals may not be eligible.

3. How to Start a Return

To begin a return or exchange:

  • Contact our customer support with your order number and reason.

  • We will send you return instructions.

  • Ship the item back securely with tracking information.

Items returned without prior authorization may be refused..

Refunds

Once we receive and inspect your return, we will notify you about refund approval.

  • Approved refunds are issued to your original payment method within 5–15 business days of inspection.

  • Original shipping charges are non-refundable, unless the item is defective or shipped incorrectly

privacy policies

01. Information We Collect

Welcome to Hailyes Helmets. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit and make purchases on https://www.hailyeshelmets.com . Please read this Privacy Policy carefully. By using the Website, you agree to the collection and use of information in accordance with this policy.

1.1 Personal Information

You voluntarily provide this information when you:

  • create an account or place an order

  • subscribe to our newsletter

  • fill out forms

  • contact customer support

  • Email address

  • Phone number

  • Billing & shipping address

  • Payment details (via secure third-party processor)

1.2 Automatically Collected Information

When you interact with the Website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited and time spent

  • Click behavior and navigation paths (via cookies and analytics)

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Communicate order updates and support messages

  • Improve our website and user experience

  • Personalize content and recommendations

  • Send promotional emails (only with your consent)

  • Prevent fraud and ensure security

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect data about your activity on the Website. Cookies help us:

  • remember user preferences

  • analyze Website performance

  • deliver relevant marketing content

You can control cookie settings through your browser, but disabling cookies may affect some Website functionality.