Shipping Policy
1. Order Processing
We offer reliable shipping to ensure your helmet or apparel arrives safely. Shipping charges are calculated at checkout based on your location and selected delivery method.
Standard Shipping: Estimated delivery within 7 – 10 working days
Express Shipping (Optional): Available at checkout. Estimated delivery 2 – 5 working days
International Shipping: Available for selected destinations (charges & timing vary)
Once your order is shipped, you’ll receive a shipping confirmation email with tracking details. Please note delivery times are estimates and may vary due to carrier delays or customs processing.
2. Shipping Methods & Delivery Time
We offer reliable shipping to ensure your helmet or gear arrives safely:
Standard Shipping (Bangladesh): Estimated delivery within 3–6 business days
Express Shipping (Optional): Faster delivery available at checkout
International Shipping: Available for selected destinations (charges & timing vary)
Delivery times are estimates and may vary due to carrier delays or customs processing.
Shipping charges are calculated at checkout based on your location and selected delivery method.
3. Shipping Costs
Return & Exchange Policy
1. Return/Exchange Window
You may request a return or exchange within 7 days of delivery.
2. Eligibility
To qualify for a return:
Items must be unused, unwashed, and undamaged and in their original condition with all tags and labels attached.
Helmets must be returned in their original protective box and packaging Due to hygiene and safety reasons, items that show signs of use, missing packaging, or broken seals may not be eligible.
3. How to Start a Return
To begin a return :
Contact our customer support with your order number and reason.
We will send you return instructions.
Ship the item back securely with tracking information.
Items returned without prior authorization may be refused.
Once we receive and inspect your return, we will notify you about refund approval.
Refunds are issued to your original payment method within 5–10 business days of inspection.
Original shipping charges are non-refundable, unless the item is defective or shipped incorrectly.
Refunds
Once we receive and inspect your return, we will notify you about refund approval.
Approved refunds are issued to your original payment method within 5–15 business days of inspection.
Original shipping charges are non-refundable, unless the item is defective or shipped incorrectly
privacy policies
01. Information We Collect
Welcome to Hail Yes Helmets. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit and make purchases on
https://www.hailyeshelmets.com (https://www.hailyeshelmets.com/)
. Please read this Privacy Policy carefully. By using the Website, you agree to the collection and use of information in accordance with this policy.
1.1 Personal Information
Create an account
Place an order
Subscribe to our newsletter
Fill out forms
Contact customer support
We may collect the following information:Email address
Phone number
Billing & shipping address
Payment details (via secure third-party processor)
1.2 Automatically Collected Information
When you interact with the Website, we may automatically collect:
IP address
Browser type
Device type
Operating system
Pages visited and time spent
Click behavior and navigation paths (via cookies and analytics)
2. How We Use Your Information
We use your personal information to:
Process and fulfill your orders
Communicate order updates and support messages
Improve our website and user experience
Personalize content and recommendations
Send promotional emails (only with your consent)
Prevent fraud and ensure security
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect data about your activity on the Website.
remember user preferences
analyze Website performance
deliver relevant marketing content
You can control cookie settings through your browser, but disabling cookies may affect some Website functionality.